Reservations, Deposits, Payments and Cancellations:
How do I make a reservation? – This is the easiest part of your party planning. Simply call us at 888-543-5867 x2 or you can make an on-line reservation request here.

Do you take deposits? – Yes and No. For rentals under $400.00 we do not require a deposit, but a credit card is required at the time of booking. For rentals exceeding $400.00 there is a 50% deposit required.  This deposit is non refundable.  If canceled the day of the event due to inclement weather, the deposit will be refunded at the discretion of Bouncers, Inc.  This deposit must be in the form of a Mastercard, Discover, American Express or Visa credit card.

How do I pay? – We currently accept cash, check or credit card. The rental fee is payable at the time of delivery. We do not setup until the rental fee has been collected and the Rental Agreement has been signed.

What if I need to cancel? – If your order is under $400.00 there is no penalty if canceled at least 8 days prior to the event. If canceled within 7 days prior to the event a $50.00 cancellation fee will be assesed. If your order is over $400.00 you forfeit your deposit if you cancel the rental.

If we arrive at your event and, if in the opinion of the Bouncers, Inc representative, the weather is not conducive to bouncer use (rain, high wind, snow, massive flooding, and volcano eruption) we will cancel with no penalty. After we set up the unit there are no refunds. 

What if I want to have my party in a park? – No problem. We are authorized by all central Florida Counties to set up in their parks. Please be aware that not all parks offer electricity and even some who offer electricity will not allow us use it for fear of blowing the circuit breaker. Please check with the parks department on the use of a bouncer at your party. We can provide a generator ($50.00) if electricity is not available.

About Our Units:
What is the bouncer made of? – All of our units are made of commercial quality 18oz vinyl and commercial quality window netting.

How do the bouncers operate? – All of our units operate by attaching an enclosed blower to the bouncer. This blower attaches at the rear of the unit and constantly blows air into the base of the unit. The units have been designed to lose air through the seams (where the vinyl has been sewn together). This creates the bounciness of the bouncer! The blower must operate at all times the bouncer is in use or the bouncer will deflate.

What type of power is required? – Our units require a 110v electrical outlet commonly found in garages, or on exterior walls. This outlet must be no more that 80 feet from the unit.

How much room do I need? – For a normal bouncer you need about 20’ x 20’ of open, flat space clear of overhead obstacles. For a combo unit you need about 40' x 30' of open, flat space clear of overhead obstacles. For a water slide you need about 17’x 40 ’ of open, flat space clear of overhead obstacles. This area must be within 80’ of an electrical outlet and 50' of a water spigot.

Safety and Cleanliness:
Are your units safe? – Our units have been designed and manufactured with safety in mind. All of our units feature a safety step for easy loading and unloading. They all have specially designed window netting which prevents children from entanglement while allowing adults to monitor the action inside the unit. All units either have open tops or emergency exits on the roofs of the units to allow easy exit of the unit in the rare case of unexpected deflation. All units have a list of rules sewn to the front of the units.

Are your units clean? - Each of our units is vacuumed and cleaned with a disinfectant solution after every rental. This is our policy and we make no exceptions. Our units are maintained in like new condition and we pride ourselves on the cleanliness of our units. Our kids jump in these units as well!

Do you carry insurance? – Yes we carry a 1 million dollar general liability insurance policy. This covers any damage that is caused if we do not properly set up the equipment. Please know that you will be required to sign a liability waiver prior to us setting up any equipment.